1win India

Cookie Policy

This Cookie Policy explains how our gaming platform uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your gaming experience, secure your account, and provide personalised services. We are committed to transparency regarding data collection practices and your rights under Indian data protection laws, including the Information Technology Act, 2000. Last updated: January 19, 2026.

1. Definition and Purpose of Cookies

Cookies are small text files stored on your device when you visit our website or use our gaming applications. These files contain information about your browsing activities, preferences, and account details. Our platform uses cookies to facilitate seamless gameplay, remember your login credentials, personalise gaming recommendations, and analyse user behaviour to improve service quality. By accessing our platform, you acknowledge that cookies are essential for optimal functionality and security of your gaming experience.

We also employ similar technologies such as web beacons, which are transparent graphic images placed on web pages to track user interactions, and local storage objects that function similarly to cookies but offer greater storage capacity. These technologies work collectively to create a comprehensive understanding of your preferences and enhance your engagement with our gaming services.

2. Types of Cookies We Use

Our platform utilises various categories of cookies, each serving distinct functions to support your gaming activities:

  1. Essential Cookies – These are mandatory for basic website functionality, account authentication, and transaction security. Without these cookies, you cannot access your gaming account or complete financial transactions.
  2. Performance and Analytics Cookies – We track user behaviour patterns, page load times, and engagement metrics to optimise our platform’s technical performance and identify areas requiring improvement.
  3. Personalisation Cookies – These remember your gaming preferences, selected games, language settings, and account customisations to deliver tailored content during subsequent visits.
  4. Marketing and Advertising Cookies – We use these to display targeted promotional content, measure advertising campaign effectiveness, and understand which games and offers appeal to different user segments.
  5. Social Media Cookies – When you share your gaming achievements on social platforms through our interface, cookies facilitate this integration and track such social sharing activities.
  6. Third-Party Cookies – Partner websites, payment processors, and analytics providers may place cookies on your device to measure their services’ effectiveness and fraud prevention.

3. Cookie Retention and Expiration

Cookie duration varies depending on their function. Session cookies expire automatically when you close your browser, typically lasting minutes to hours. Persistent cookies remain on your device for extended periods, ranging from days to years, enabling us to remember your preferences across multiple visits. Essential authentication cookies typically expire after thirty days of inactivity for security purposes. Marketing cookies persist for six to twelve months to measure campaign effectiveness. You maintain complete control over cookie lifespan through browser settings and our preference management tools.

4. Management of Cookie Preferences

Our platform provides a comprehensive cookie preference centre accessible from the footer of every page. Upon your first visit, we present a cookie consent banner allowing you to accept or reject non-essential cookies. You can modify your preferences at any time without affecting previously stored data. The preference centre displays detailed information about each cookie category, including third-party services utilised and data retention periods. Your choices are recorded in a preference cookie ensuring your settings persist across sessions.

For users who prefer minimal data collection, our platform remains functional with only essential cookies enabled, though some personalisation features will be unavailable. We recommend reviewing your cookie settings quarterly as we periodically update our technology partners and services.

5. Third-Party Cookies and Partner Services

Our gaming platform integrates services from external providers including payment processors, analytics companies, anti-fraud systems, and marketing networks. These partners may place their own cookies on your device to provide their respective services. We maintain agreements with all third parties requiring compliance with applicable Indian data protection regulations and international privacy standards.

Notable third-party services include payment gateway providers who use cookies for transaction security, analytics platforms measuring platform performance, customer support systems enabling live chat functionality, and advertising networks delivering promotional content. Each third-party service has its own privacy policy, and we encourage you to review these documents to understand their specific data practices. You can restrict third-party cookies through browser settings while maintaining access to our core gaming services.

6. Cookie Usage for Responsible Gaming

We implement specialised cookies to support responsible gaming initiatives and player protection. These cookies monitor gaming activity patterns, session duration, and betting frequencies to identify potentially problematic behaviour. When concerning patterns are detected, system alerts prompt users to set deposit limits, take breaks, or access responsible gaming resources.

We maintain strict protocols ensuring responsible gaming cookies cannot be circumvented or deleted without creating new account restrictions. These security measures protect vulnerable players from uncontrolled gaming behaviour. Information derived from responsible gaming cookies remains confidential and is not shared with marketing departments or used for targeted promotional purposes.

7. Cookie Disabling Instructions by Browser

Users can disable cookies through their device settings, though this may limit platform functionality:

  1. Google Chrome – Access Settings, navigate to Privacy and Security, select Cookies and Other Site Data, and choose your preferred option from blocking all cookies to allowing specific sites.
  2. Mozilla Firefox – Open Preferences, select Privacy and Security, locate Cookies and Site Data section, and configure your desired cookie acceptance policy.
  3. Apple Safari – Visit Preferences, select Privacy tab, and modify cookie acceptance settings from “Always” to “Never” or “From Visited Sites Only.”
  4. Microsoft Edge – Open Settings, select Privacy and Security, locate Cookies and Site Permissions, and customise cookie management preferences accordingly.
  5. Mobile Browsers – Most mobile devices offer cookie settings within app preferences or system settings under privacy or data management sections.

8. Your Rights and Legal Compliance

Under Indian data protection frameworks, you possess specific rights regarding cookies and personal data. You have the right to know what cookies we use and their purposes, access information stored in cookies, request deletion of non-essential cookies, and lodge complaints with relevant data protection authorities. Our platform complies with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

You may submit cookie-related requests through our privacy contact form, specifying your desired action. We respond to such requests within thirty days. Exercising cookie rights does not diminish your legal protections or access to mandatory platform features.

9. Cookie Updates and Technology Evolution

As digital technologies evolve, alternative tracking methods may replace or supplement traditional cookies. We actively monitor browser developments, including proposed restrictions on third-party cookies and privacy-focused initiatives. Our platform maintains flexibility to adopt emerging technologies while preserving user privacy standards.

We periodically update our cookie practices reflecting technological advancements, regulatory changes, and user feedback. Major modifications to this policy receive advance notice via email and prominent website announcements. Continued platform use following policy updates constitutes acceptance of modified terms.

10. Security and Data Protection

All cookies transmitted between your device and our servers utilise encrypted protocols protecting against interception. We employ secure storage practices ensuring cookie data remains inaccessible to unauthorised personnel. Regular security audits verify cookie handling compliance with industry best practices and legal requirements.

Personal information contained within cookies is protected identically to other user data, subject to identical security protocols and access restrictions. We never share raw cookie data with unauthorised third parties without explicit consent.

11. Contact Information and Grievance Resolution

For questions regarding our cookie practices, requests to exercise privacy rights, or complaints about cookie usage, contact our Data Protection Officer through the privacy section of our website. Provide detailed descriptions of your concern, relevant dates, and desired resolution. We acknowledge receipt within five business days and provide substantive responses within thirty days.

If you believe our cookie practices violate applicable laws, you may lodge formal complaints with the Information Commissioner’s Office or relevant state authorities. Such complaints do not prevent you from seeking alternative legal remedies. We remain committed to addressing concerns expeditiously and maintaining the highest standards of cookie management compliance.